What is the most important thing to do when calling 9-1-1?

Listening carefully to the dispatcher is crucial when calling 9-1-1 because the dispatcher is trained to gather key information and provide guidance during emergencies. By actively listening, the caller can understand the dispatcher's instructions, which may be essential for ensuring their safety or the safety of others. The dispatcher may ask specific questions to clarify the situation and to send the appropriate emergency services, so paying close attention can lead to a more efficient and effective response.

In emergencies, it's easy to feel rushed or panicked, but taking the time to listen can result in a clearer communication of facts that may be critical for first responders. This focused interaction helps ensure that all necessary information is conveyed, allowing for an appropriate and tailored response to the situation at hand.